North East Ambulance Service

The redevelopment of this online booking web application revolutionised the way North East Ambulance Service administers its first aid training service. Since launch in April 2012 the application has promoted over 400 courses, with 1,850 certificates being awarded to employees across the North East. 

Automatically generated course certificates are emailed to customers, leading to savings of over £1K in postage alone each year.  Staff workloads have been significantly reduced, through the removal of administrative headaches. 

The application also helps employees to remain certified, sending automatic reminders certificates are about to expire with guidance on which renewal course they should attend. 

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By Paul Gardner
Wednesday 16th April, 2014

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400courses promoted online

1,850PDF certificates issued

£1,000annual postage savings